At Cosplay Jackets, ensuring your satisfaction is our foremost objective. We strive to deliver an outstanding shopping experience, beginning the moment you first explore our collection and continuing until your order is safely in your hands. Our devoted team stands ready to address any questions or concerns you may encounter along the way.

How Can We Assist You?

To facilitate swift resolution of your inquiries, we have structured our support resources into clearly defined categories. We invite you to visit our Frequently Asked Questions (FAQs) page for prompt responses to the most common issues. Should you require further assistance, our approachable support representatives are prepared to provide the help you need.

Order and Payment Security

1. Is my personal and payment information safeguarded?

Ans: Absolutely. Your security ranks as our highest priority. We implement industry-standard encryption to safeguard every transaction conducted on our site. Personal information remains confidential, and all payment processing occurs exclusively through the secure Stripe payment gateway. We do not retain full payment details on our servers, ensuring your data remains protected.

2. What payment options are available?

Ans: We are pleased to accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Google Pay
  • Apple Pay
  • UnionPay

3. Is it possible to change or cancel my order?

Ans: To change or cancel your order, please reach out to us without delay. Modifications can be processed only if the cancellation or edit request arrives before the order is handed over to the shipping department.

Shipping and Delivery Information

4. What are the shipping charges and estimated delivery times?

Ans: For destinations within the United States, we provide two shipping alternatives for every order:

  • Standard Shipping: $29.99 USD, with delivery generally occurring within 4 to 10 business days following the completion of processing.
  • Express Shipping: $69.99 USD, with delivery usually within 1 to 5 business days following the completion of processing.

For comprehensive details, please consult our Shipping and Delivery Policy.

5. How can I track my order’s status?

Ans: Once we dispatch your order, a shipping confirmation email will be sent to you. This email will contain a tracking number along with a link to the carrier’s tracking portal, allowing you to follow your package’s journey.

Returns & General Support

6. What is your return policy?

We provide a 30-day return policy for qualifying items. Should you find yourself unsatisfied with your order, simply inform us within 30 days of delivery. For further details and step-by-step return instructions, please refer to our Refund and Return Policy page.

7. What should I do if an item is damaged or incorrect?

We regret any instance of receiving a damaged or incorrect item. Kindly contact our support team without delay at team@cosplayjackets.com, including your order number and a clear photograph of the issue. We will arrange for a replacement or a complete refund without any expense to you.

8. Can I return a custom-made jacket?

Custom-made jackets cannot be returned or refunded, except if the item is defective or if it was produced incorrectly based on the final approved design and measurements. We will collaborate with you to address any concerns related to workmanship or production mistakes.

Contact Us Directly

For additional help or any questions not covered here, you are welcome to reach out to our team at any time.

  • Trade Name: Cosplay Jackets
  • Phone: To Be Finalised
  • Email: team@cosplayjackets.com
  • Business Hours: Monday To Saturday, 09:00 AM to 05:00 PM, (GMT-5)
  • Support: 24/7 On Live Chat
  • Address: 3356 W 26th St, Chicago (IL), 60623, United States