Last Updated: 13-Aug-2025

At Cosplay Jackets, your satisfaction is our priority. If your purchase does not meet your expectations, we provide a clear refund and return policy. We ask that you review the details of our policy below.

Return Period

You may request a return within 30 days of the date your delivery is signed for.

Eligibility for Return

  • To qualify for a return, the following criteria must be satisfied:
  • The product must be in the original condition it was sent: unworn, unused, and with all original tags still attached.
  • It must be in the packaging in which it was delivered.
  • You must include a copy of the original receipt or purchase confirmation.

Initiating a Return

To start your return, please contact us at team@cosplayjackets.com

Once your return is authorized, we will e-mail the return address along with step-by-step instructions for properly shipping your item back to us. Returns that arrive without prior authorization will not be processed.

Shipping Charges for Returns

Shipping for returns planned for reasons such as change of mind, sizing errors, or personal choices is the responsibility of the buyer. We absorb return shipping costs only for errors on our part, such as shipping a defective, damaged, or incorrect item.

Inspection of Merchandise

Please examine your order upon delivery. Report any defects, damage, or incorrect items within 48 hours to team@cosplayjackets.com. We will promptly address the matter, which may involve sending a replacement or issuing a refund.

Restocking Charges

No restocking fees will apply to any returns.

Refund Procedure

Upon receipt of your returned item, we will perform an inspection and will inform you of its refund status. If the return is validated, we will initiate the refund, which will be automatically credited to the original payment processor (Stripe) within 10 business days of the determination.

Please note that subsequent posting by your bank or credit card issuer may require additional time. If the refund amount is not visible in your account after that timeframe, we encourage you to reach out directly to us.

Exchanges

To expedite the receipt of a replacement item, return the item you currently possess. After we accept the return and execute the refund, you may complete a separate transaction to acquire the desired replacement.

Order Cancellations

You may cancel an order and receive a full refund any time prior to its dispatch. Please communicate the cancellation request promptly. Once the package is in transit, we cannot cancel the order; it must be returned in accordance with our return policy.

Contact Us

Should you have any inquiries or feedback pertaining to our Refund and Return Policy, we encourage you to contact us using the information provided below:

Contact Us

If you have questions about this policy or how we handle your information, reach us at:

  • Trade Name: Cosplay Jackets
  • Phone: To Be Finalised
  • Email: team@cosplayjackets.com
  • Business Hours: Monday To Saturday, 09:00 AM to 05:00 PM, (GMT-5)
  • Support: 24/7 On Live Chat
  • Address: 3356 W 26th St, Chicago (IL), 60623, United States